Lenovo Terms of Sale for Lenovo products - eBay shop UK
So, you want to buy a Lenovo device? Great! We love having you as a customer. And we certainly want you to be happy. That’s why we’re telling you what you can and can’t expect in the transaction.
We don’t like unpleasant surprises any more than you do. These Terms of Sale apply between you and Lenovo Technology (United Kingdom) Limited (“Lenovo”) when you buy Lenovo devices or accessories from this site (“Device”).
If you place an order for a Device, the respective order is subject to these Terms of Sale, as well as to the User Agreement of eBay site [https://pages.ebay.co.uk/help/policies/user-agreement.html]. In the event, but only to the extent, of any conflict between the provisions of these Terms of Sale, and those of the Purchase Conditions set forth in the User Agreement of eBay site, these Terms of Sale shall prevail.
Remember that if you buy a Device from somewhere other than this site, different terms of sale might apply to your purchase.
The words “you” and “your” in these Terms of Sale mean you, being an individual or individuals purchasing Devices from Lenovo for purposes which are outside your trade, business, craft or profession and with a United Kingdom address for delivery of those Devices.
Contact Information
The Device is sold by the company Lenovo Technology (United Kingdom) Limited. (limited liability company based in United Kingdom)
Registration Address
Lenovo Technology United Kingdom Limited
Unit 3, Redwood, Crockford Lane
Chineham Business Park, Chineham
Basingstoke Hampshire RG24 8WQ
United Kingdom
Office Address
Lenovo Technology United Kingdom Limited
Unit 3, Redwood, Crockford Lane
Chineham Business Park, Chineham
Basingstoke Hampshire RG24 8WQ
United Kingdom
Lenovo Phone number: +44 2037691968
In case of any complaints, you may contact Lenovo as stated above.
Purchase Terms
You’re not a store. You’re buying this device for yourself or to give as a gift. These terms and conditions apply thus only to consumers. We do not authorize reselling of products purchased on this site for commercial purposes. Warranty, support, and any other services provided are not transferable if you resell Devices or other products purchased from this site. We can only ship to addresses within the UK, and no P.O. boxes or freight forwarding. If you live in another country, Lenovo may decline to ship Devices to certain addresses and Lenovo reserves the right to reject your order.
You may place an order for Device (s) directly on www.ebay.uk. The order process is set out on the website. You can amend any error before submitting the order. Before you place a bid on the eBay platform or exercise the buy-it-now option, a security question appears. As long as you have not confirmed your entry, you can correct possible errors by clicking the “back” button. You can access and change your data stored on eBay at any time under the heading “My eBay”.
You may not order more than the maximum number of Devices per order that we specify at the time of purchase.
When you place an order, you are making an offer to buy Devices. You can only purchase the Devices if you are eligible to enter into a sale contract and are at least 18 years old. A purchase contract for the product(s) you have ordered is concluded between you and Lenovo once Lenovo dispatches the Device (s) to you and send an e-mail confirming the shipment (“Shipping Confirmation”). By placing an order, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
Once your order has been confirmed and Device(s) shipped, changes may not be possible or may incur additional charges or delays.
Price and Payment Terms
The purchase price is due immediately upon conclusion of the contract. The payment is usually made in advance. The available payment methods and the details of the delivery can be found in the respective article description.
Make sure you use a valid major credit card (Mastercard or Visa). When you place an order, you permit Lenovo (directly or through its authorized third party payment provider on its behalf) to charge the payment method in the total amount of your order, including any shipping and handling charges and taxes as set out on the order summary. Your payment method billing address must be within the UK.
The Device price displayed on the site is in UK pounds and includes value added tax at the current rate. Shipping and handling charges, if applicable, are not included in the price but they will be displayed on the order summary page and you will be able to review them before placing your order at checkout. You will be required to pay for the goods in full at the time of ordering.
To find out whether and, if applicable, in what amount delivery and/or shipping costs are incurred with your order, please refer to the respective item description, the respective selection of payment and delivery options of the ordering process and the order overview. If shipping costs are incurred, they will be listed in the order overview.
Promotional prices only apply during the period stated on the website.
Pricing Mistakes
No one likes them, but everyone makes them once in a while. If a significant pricing mistake happens you agree that Lenovo will not be bound by that incorrect price, unless the purchase contract has already been concluded (as described above). If we notice a gross mistake and the purchase contract has not yet been concluded, we will let you know the correct price and you will get to choose to either continue with your order at the correct price or cancel.
Shipping and Delivery
Your order will be shipped by a recognized courier service. You pay shipping and handling as part of your order unless specific terms provide otherwise. If you order more than one product, they might arrive at different times. If we decide to send your order in multiple parts you pay the shipping and handling charges only once. When you buy a physical product, it’s yours as soon as it arrives – and if you lose it after that, that’s on you.
We will do our best to keep expected delivery dates for unavailable stock up-to-date and as accurate as possible. However, sometimes further delays to delivery are outside our control.
Unfortunately, at this time we can’t ship to P.O. Boxes or addresses outside UK.
Returns and Right of Withdrawal
As it is a distance contract you can cancel the contract within 14 days without giving reason (as specified within Annex 1). If you have ordered one product or you have ordered multiple products in one order and the products are delivered in one lot, the information notice on the right of withdrawal set out in Annex 1 to this document applies.
If you have ordered multiple products that are delivered separately, the information notice on the right of withdrawal set out in Annex 1 to this document applies.
Any returns and right of withdrawal have to be notified to our contact center as set out within Annex 1. Instructions will be provided on how and when the product is to be returned.
Data and Deactivation
You are responsible for managing any data stored on your Device, including for example deleting, transferring and creating back-¬ups of such data.
If for any reason, whether based on applicable law or on a specific provision under these Term of Sale, you are entitled to return a Device to Lenovo, you are responsible, before returning the Device for: (i) resetting the system to its original factory settings as provided by Lenovo; (ii) ensuring that such Device is entirely free of any of yours or third-party security interest or deposit; and (iii) securely erasing any personal and other data stored on the Device. If you fail to do so, Lenovo shall be entitled to erase all such stored data. Lenovo is not responsible for any program or other data stored in or on any returned Device. Lenovo may operate disposal procedures according to Lenovo define processes in accordance with local and international regulations.
Personal Data
For the purpose of carrying out the contract and – as far as permissible – commercial communication, we will process your personal data such as Name, Last Name, Email, Phone or Address in accordance with applicable Data Protection laws, in particular the EU General Data Protection Regulation, and consistently with our Lenovo Global Privacy Statement.”
Restrictions
The Device may be subject to import and export laws and regulations in the United States, UK and elsewhere. You must comply with all domestic and international import and export laws and regulations that apply to your use of the Device. These laws may include restrictions on destinations, users, and end use.
You may only use the Device in accordance with the instructions and licenses that come with it, including instructions and licenses that may be available online. Lenovo as a producer of the Devices may provide software updates/upgrades that you will need to install in order for your Device and/or Lenovo services to function properly, and the use of that software may be subject to additional licensing terms.
Faulty Devices. Statutory and limited Warranty: What Happens If Something Breaks
Once you receive Device (s), you will take on risk of damage to or loss of the Device (s). Please examine the Devices (s) carefully upon their delivery. If there is any problem with the Device, please notify us by email or in writing providing details of the problem/. This will give us the opportunity to suggest an appropriate solution, which may include a price refund, replacement, or repair service. Lenovo will handle the matter in accordance with your legal rights. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement Device will not be dispatched if the original goods have not been received at our warehouse and checked.
In addition to your statutory warranty rights, Lenovo as the manufacturer of Devices provides a limited warranty for Lenovo branded products, subject to the terms and conditions of that warranty. Lenovo’s current limited warranty can be viewed here: https://support.lenovo.com/. Lenovo’s limited warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
OTHER THAN THE WARRANTIES WE LIST IN THESE TERMS OF SALE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LENOVO EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING ANY DEVICES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LIABILITIES: AKA, THINGS WE CAN’T BE HELD RESPONSIBLE FOR.
Essential characteristics of the goods and services
The essential characteristics of the goods offered in the Lenovo eBay shop UK can be found in the product descriptions on the respective offer page. The same applies to any restrictions on the period of validity (duration) and/or maximum quantities of individual offers.
Lenovo strives to accurately depict Lenovo products through the pictures displayed on the site. Nonetheless, computer or mobile screens may not reproduce the images with 100 percent accuracy, particularly the colors you see. Lenovo will not assume any liability for any such variances.
Software
All terms and conditions for any software provided with the Device(s) purchased under these Terms of Sale, whether Lenovo or third-party branded, including but not limited to warranty terms, liability and the use of such software will solely be governed by its own specific Lenovo or third-party license terms, as separately provided to or agreed by you, as the case may be, before its actual use. In case, but to the extent only, of any conflict between any of the terms and conditions of these Terms of Sale and those of the license agreement for any such software, the latter will prevail.
Contract language
The language available for the conclusion of the contract is exclusively English.
Storage of the contract text
The offer texts are usually stored by eBay for at least 90 days. They can be accessed at any time via the “My eBay” section. You also have the possibility to save the offer pages on your hard disk or to print them using the print function of the browser. You can call up a view of the offer that is optimised for printing via the link “Print preview”. Furthermore, you will also receive all essential information after the conclusion of the contract again from us by e-mail.
Dispute resolution
The European Commission provides an Online Dispute Resolution (OS) platform, which can be found at https://ec.europa.eu/consumers/odr/.
We do not take part in dispute resolution proceedings before a consumer arbitration board.
Miscellaneous
• We indicate acceptance of an order by shipping the Device to you.
• We do not sell to minors.
• Any delivery dates or times provided by Lenovo or its delivery agent are estimates only and can’t be guaranteed.
• All features, content, specifications, Devices and prices of Devices and services described on Lenovo eBay shop UK are subject to change at any time. These specifications and descriptions are generally approximate and are provided for convenience only.
• After purchasing a Device, you shall only use the ordered Device in a lawful manner.
• We reserve the right to changes prices for products displayed on the site at any time. This does not affect any orders already made by you.
• Any dispute between you and Lenovo relating to the Device shall be determined by the courts in the country in which you purchased the Device.
• The Terms of Sale in effect at the time you place an order for the Device will apply to such order and Device. We reserve the right to make changes to these Terms of Sale from time to time, and any such changes will apply to future orders.
• If it turns out that a particular term of these terms of Sale is not valid or enforceable, this will not affect validity or effectiveness of any other terms, which shall remain in full force and effect.
• Neither party will be responsible for any delay or failure to comply with these Terms of Sale if the delay or failure arises from any cause which is beyond its reasonable control. If you do not comply with these terms, and we don't take action right away, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future).
• These Terms of Sale is a purchase contract between you and Lenovo and is governed by the laws of England and Wales without regards to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall be excluded.
Annex 1 - Right of Withdrawal
If you have ordered one product or you have ordered multiple products in one order and the products are delivered in one lot, the following information notice on the right of withdrawal applies.
Information On The Right Of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Web address: Your decision to withdraw from this contract by an unequivocal statement needs to be recorded by contacting customer care via the following link ukebay@lenovo.com.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may use the attached model withdrawal form, but it is not obligatory.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal form
To:
Lenovo Technology (United Kingdom) Limited
Unit 3, Redwood, Crockford Lane
Chineham Business Park, Chineham
Basingstoke Hampshire RG24 8WQ
United Kingdom
I/We [*] hereby give notice that I/We [*] withdraw form my/our [*] contract of sale of the following goods [*]
Ordered on [*]/received on [*]
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
[*] Delete as appropriate
